Returns & Exchanges

At Rockport, we stand behind the quality of our footwear and offer a 30-day return policy on all unworn items in their original packaging. We strive to ensure your complete satisfaction with every step you take in our shoes.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Download and print the prepaid UPS shipping label provided at the end of the return request process.

• 3.
  Pack Your Items

  Place the unworn footwear in its original shoe box and secure it inside a sturdy shipping carton with the return label attached to the outside.

• 4.
  Ship and Track

  Drop off your package at any authorized UPS location and keep your tracking number to monitor your refund status.